Returns & Refund Policy
Due to the perishable nature of our freshly roasted coffee beans, we cannot accept returns on food items; however, we are committed to ensuring your satisfaction with our brewing gear and accessories. If you encounter an issue with your order, please contact our team within 30 days of purchase for a resolution.
Contact Support
Email our customer service team with your order number and a brief description of the issue or the item you wish to return.
Verify Eligibility
Our team will confirm if the item is eligible for return, ensuring it is in its original packaging and unused condition.
Ship Item Back
Once approved, securely package the item and send it back to our roastery using the provided return shipping instructions.
Receive Refund
After we inspect the returned merchandise, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing